Pluckit Pty Ltd provides users with:
(a) the www.pluckit.com.au website (Site);
(b) any applications we make available for use on any device or technology platform (Applications); and
(c) any of our services made available on the Site or via the Applications (Services). The Site, Applications and Services are all facilities (Facilities) developed by us and designed to assist the user’s experience.
The central goal driving the design of the Facilities is to optimize user experience while using them. To make that work effectively, we need to collect personal information from each user, and process that personal information. We use common technologies such as cookies and Web beacons to keep track of users’ interactions with the Site, Application and Services and to improve the quality of its service. We may also collect your Internet Protocol (IP) address to track and aggregate non-personally identifiable information, your referring website addresses, browser type, domain name, and access times.
Unless connected directly to a user account, the information we process in connection with each IP address is largely statistical and is not stored to or referred to by us in a way that permits us to piece together any particular user’s browsing behaviour.
How Your Information is used by us
(a) Information you provide – When you sign up for a service operated by us, you may be required to provide personal information. We may combine the information you submit under your account with information from your activity on the Facilities in order to provide you with a better experience and to improve the quality of our Facilities. For certain services, we may give you the opportunity to opt out of combining such information. You can use the personalization features in your user account to learn more about the information associated with your Account.
(c) Log information – When you access the Facilities, our servers automatically record certain information. These server logs may include information such as your web request, your interaction with a service, IP address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account.
(d) Communications – When you send email or other communications to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. When you send and receive SMS messages to or from one of our services that provides SMS functionality, we may collect and maintain information associated with those messages, such as the phone number, the wireless carrier associated with the phone number, the content of the message, and the date and time of the transaction. We may use your email address to communicate with you about our services.
In addition to the above, we may use the information we collect to:
(a) Provide, maintain, protect, and improve the Facilities, our services (including advertising services) and develop new services; and
(b) Protect the rights or property of us or our users.
If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.
We process personal information on our servers and you consent to your personal information being processed and in that location.
Information sharing and onward transfer
We only share personal information with other companies or individuals, not including Users, in the following limited circumstances:
(a) When we have your consent. We will usually require opt-in consent for the sharing of any sensitive personal information.
(c) When we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to:
(i) satisfy any applicable law, regulation, legal process or enforceable governmental request;
(ii) enforce our Terms of Service, including investigation of potential violations of those Terms;
(iii) detect, prevent, or otherwise address fraud, security or technical issues; or
(iv) protect against harm to the rights, property or safety of us, our users, or the public as required or permitted by law.
If we become involved in a merger, acquisition, or any form of sale of some or all of our assets, we will use our best endeavours to:
(a) ensure the confidentiality of any personal information involved in such transactions; and
We take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorised access to systems where we store personal data.
We restrict access to personal information to our employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
Accessing and updating personal information
When you use the Facilities, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes.
We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. Because of the way we maintain certain services in connection with the Facilities, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.
When we receive formal written complaints, it is our policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between us and an individual.