Recommended Balustrading - Stairs near me | Acorn Stairlifts Australia

“Without the stairlift my wife would not have been able to return home having fractured her hip. Product is working very well and my wife having come home is getting used to using it.”

“My life has been spent mainly in the house (due to medical problems) until our wonderful son sent a photo of The Acorn Stairlift and send it to me. I was worried about him spending money on me, but now it is installed, it really has given me so much joy. I can go downstairs (only three) without any trouble. My son thinks it is funny that I can go downstairs and hang some washing. The thought David put into making it so easy for me to just get on, toggle myself around press the button and stand up at the other end. One good fact is that it can be folded up so my husband can get up and downstairs. Thank you Acorn.”

“We will recommend your firm highly, because we are super happy with the stair lift you installed.”

“It started with the salesman, very easy going and understood our needs. no high pressure sales etc the product should sell itself. Then the installation, we were advised a time and the technician was there then, promptly installed the chairlift for us cleaned up after himself and explained in detail all the workings of the chair. Overall an excellent company to do business with, I would recommend them to anyone.”

“We cannot recommend Acorn Stairlifts highly enough. Tyler and James did a wonderful job of installing our outdoor stairlift. From beginning to end, our association with them was on point. Professional, helpful, and affordable. You will not be disappointed if you choose this company.”

“Very pleased with the service, from the first phone enquiry to the installation. Very happy to now be able to go upstairs.”

“Amazing service and business,team were very helpful and in fact possibly one of the best services we have ever dealt with,it was a difficult time in our family’s circumstances and Acorn made the process easier • Installed our stair lift in time for our family member to utilise as soon as they returned home from rehabilitation • Answered all queries we had and made sure the process was as simple as possible Definitely recommended if ever requiring Stair lifts !”

“Initial Complaint Made To The Installer Before He Left The Premises. I'm am nearly 75 years old and recently lost my wife. I'm currently in excellent health and I saw your product advertised and thought it would be a good idea to invest in a chair lift to access the upper level at my residence. A person now known to me as Aaron Robinson came out and measured up the installation for the chair lift and we sat down to discuss the price. A price was agreed and a installation date provided. My complaint is not with the installer, he did a good job. My complaint is that there is to many joins in the system making the ride bumpy and uncomfortable; coupled with the system is slow and almost comes to a stop when changing direction. When this was discovered on completion of the chair lift installation, the installer told me it was a modular installation and this is what to expect with this type of installation. This was a very disappointing explanation when the cost of this chair lift should not have these issues. If these issues were known, then should have been explained prior to signing up, not after the installation. The date of experience was noted on the final hand over sheet and also mentioned to the installer before he left the premises. Refer to the handover sheet.”

“All Acorn staff we dealt with were helpful, courteous and thoroughly professional. They made the experience of buying the stairlift and having it installed very painless. The lift is a great help and we would thoroughly recommend Acorn and their products.”

“Installing the chair lift made it possible for my husband to come home after having a stroke. It has been reliable and is used daily.”

“Very happy with the service and speed of delivery. The time of quote to the bespoke install was about 10 days. With only one bathroom upstairs we needed the lift urgently. All the team were helpful and professional. The stairlift is easy to operate. Would highly recommend to anyone.”

“The installer was friendly and helpful.”

“Polite, punctual, good workers, explained things well, cleaned up after themselves, reasonable pricing - all contacts with the office, the gentleman who measured and the gentleman who installed were excellent. The stair lift is excellent, easy to use, comfortable and a great relief at times!”

“Quotation process was quick and easy. Installed the day after it was ordered. Works beautifully. My wife could not live without it now. No difficulty for me to get past the lift and continue to use the stairs.”

“Had a good experience in the sales and design process, with adequate information shown and given. While designing I was asked about the positioning of the chair at the top where the door is and also the side on which the rail should be situated along the stairs. I am not the aged person for whom it was intended and didn't realise the chair does NOT swing around BOTH ways. There is plenty of imagination required so stepping through every single action with explanations of operation (which only the sales-person would know) is essential in pre-design. A longer time for the design process is required. A pictured manual or brochure with components explained which steps through the motions of the stairs chair-lift as per individual design would also help the sales-person to cover every single detail before the sale. The implementation was good, quick and firm installation. Equipment seems of good quality, however it does creak when it starts at either end. (I am giving the review on behalf of my father's experience about 4 weeks after installation.) A month later my father arrived and finally started to use the chair, we realised the challenge he had in getting out of the chair at the bottom of the stairs straight into the garage. He had to shuffle 270deg around into the garage. The provided footstep is too tiny and too recessed under the chair for any comfort. Handles or bars fixed to the wall to help the aged lever themselves up are additional suggestions. We could have designed the chair and rail to be on the right side going up the stairs to help dad at the bottom to walk off directly into the garage. The chair could be designed to swing right OR left along with the footstep to facilitate the movement of the aged person better.”

“2 weeks from ordering to installation. Easy installation. All done in a day. The wife enjoyed it for 2 weeks then was confined to her bed and passed away on 3/12/2022”

“The guy who installed the stairlift was excellent, he did a fantastic job and explained how to use it very well. I always knew Acorn was a reputable brand having worked in the health industry. I would have no hesitation in recommending this brand.”

“The ease of the construction. Professional tradesmen. Would recommend this company.”

“Staff that came to the house were well trained and informed of the product. They were able to answer all my questions and no hard Sell. Even the installer was polite, efficient and very informative. Appreciated all their insight. Both original date of quote-7Oct and Installation on 18 Nov was seamless.”

“From the initial quote to installation the team at Acorn were knowledgeable in the product and couldn’t be more helpful. Would have no hesitation in recommending them to anyone requiring a stair chair lift”