Recommended Furniture - Retailers near me | Kinsman Kitchens

“I wish I had read these reviews before I paid money to this company. They want to make my island smaller have tried to contact them, I missed a call from them two days ago and have been trying to ring them back but nobody answers. ”

“I saw an advert via Instagram offering a kitchen quote so I filled out the form and spoke to a representative who booked me in for an appointment. I explained that we are planning a renovation and wanted to speak to the kitchen experts about the type of kitchen I could place in the area and what space I need to allocate. We are huge fans of the block and thought highly of the company before this experience. I had the appointment booked and was very honest about where we were at with our project, however the day before my scheduled meeting, I received a call about the appointment and the staff member told me that you only ‘deal with people that have authorised plans’. Your staff made it clear that I was wasting her time. Unfortunately, I took time from work and arranged care for my kids to be able to attend the morning appointment and was very clear about my intentions of the appointment. The staff were unhelpful and I found this whole experience a waste of my time. I will simply be going elsewhere. ”

“The rep at the Good Guys showroom, Bundall, was absolutely lovely and the process to sign up was very professional. Unfortunately our “design consultant” overpromised and completely under delivered. We chose to use Kinsman because of the added feature of a laundry basket and hanging pants rack, though when we got to the last instalment payment when you contractually can’t exit the process without losing money they apologised and told us the pant rack and laundry rack wouldn’t fit our design choice. We were very upset then the Melbourne based kinsman employee said we could order the items ourselves and they would fit. The items didn’t fit and we were never able to install them without ugly packing either side of the sliding pieces. We have now removed those added features and have a simple hanging rack and Jospeh Joseph laundry basket when we could have got without spending $14,000 on something we could’ve got for $5,000. Super disappointing and would hate for anyone else to waste their money and time. ”

“Very overpriced for what you get. I had Sharon as the designer. She was hopeless, left the mirror out and now I have unusable drawers that I can’t even put a bra in! All they care about is getting the sale. Zero customer service. The only reason they’re in business is because they pay The Block a lot of money.”

“I don’t even want to give this company one star. Kinsman kitchens are nothing more than a dishonest joinery company. They promised a kitchen before Christmas and it wasn’t installed until February. When it did arrive there were parts missing and it was up to the installer to sort out their mess. The customer service is non existent and the quality of the cabinets is no better than a kaboodle kitchen from Bunnings! I feel like a bunny for using them in the first place.”

“So glad I have decided to read all the reviews before I go with a company that doesn’t deliver at all. Thanks everyone for saving me the heartache and money that you all unfortunately went through. My experience with them was really bad communication also got a really bad vibe from the designer that made up the prices along the way.”

“We ordered the DIY cube product. We had one of Kinsman’s Architects consult with us about what we wanted and draw it up for us. We payed almost straight away but we waited almost 2 months while their teams stuffed around with our order unnecessarily sending us constant emails for measurements they didn’t need. After much stress and follow up, we finally got our order and on fitting our kitchen cupboards we noticed the overhead doors were not finger pull as verbally agreed on with the Architect and to make matters worse the face of them were scratched on taking the film off them. When contacting Kinsman their response was that the finger pull design wasn’t in the order notes taking no accountability for the mistake made either by their Architect or them on fulfilling the order. So we have to live with the design flaw. The quality of the other cabinetry overall is average. They didn’t provide correct documentation on how to adjust the cabinetry and we’ve had to go to the manufacturer to get advice. They also don’t do custom panels, so we are left with an integrated dishwasher, no panels to match and no advice about where we can actually get them from. This company takes your money and wipes their hands of you the minute your order is placed. Their customer service is extremely poor. I would not recommend them to anyone.”

“I wish I had read people's reviews before deciding to go with this bloody company. Their customer service is bellow zero. No one replies to your messages after getting the full payment. It's 6 months since we signed the contact with them ad still my kitchen is not finished. They say they do care about customer's feedback, but this is a big lie. They just want money and they do not care about anything else.”

“Two years on and still my kitchen is unfinished and small panels falling off. It pains me to read that others have had the same experience. I feel so foolish to have handed over money to these people. Also please don’t insult me with a patronising response. MUVPR21017”

“Commissioned Kinsman to install a small wardrobe. Fully paid $11,000 & five months later, wardrobe still unfinished. Parts missing, sub-contractor installer mentally unbalanced. Terrible customer service if you can actually get onto anyone. Whole company is shielded by their portal system so there is no real avenue for complaints or resolution. Extremely stressful & frustrating to deal with. Not a professional business. 'Block' recommendation completely misleading. BEWARE.”

“The kitchen was left unfinished for four months! Was lied to multiple times. They had no motivation to finish since I had paid in full until I threatened to report them to the QBCC. Even now the standard is not good, with massive gaps in all cabinets under the benchtop. They blame the installer and the bench makers (four2stone) that they told me I had to use and those people blame them. These people do not care, they hung up on me when they asked me what was wrong. As soon as I told them (in a calm manner) that I was frustrated that I was lied to for 4 months Christie slammed the phone down! I will be reporting them to all the relevant authorities! They have ripped me off! They will take your money and run these kitchens are not up to Australian Building Standards! They told me I would have to hire someone at my expense to fix the problems.”

“I have had numerous kitchens installed ranging from IKEA through to Custom . All I can say is that after having a kitchen supplied by Kinsman I would never use them again . The installer I had was fantastic ( they do not work for Kinsman) , so that’s the only reason I can give 1 Star .”

“The worst customer experience I have had dealing with any company in my life by a considerable margin. Throughout the entirety of my dealings with kinsman kitchens they have displayed an utter lack of competence in every facet of their work. We paid our deposit in January of 2023 and were told 4 month turnaround. We accepted delivery of our cabinets August 2023. We recently found out an installer was never booked for the job and after having cabinetry sat in our dining room for 2 weeks have been told by kinsman to source an installer ourselves. After spending $30,000+ on this renovation we regret ever reaching out to use kinsman. I have no doubt that once our installers go to fit our cabinetry there will be further issues. Please use any other company I can assure you it cannot get worse. We are considering an ombudsman complaint and are holding off until install to see just how much money we have been ripped off for.”

“Sold us discontinued product did nothing about this, 4 months late in installing kitchen, then trades were not arranged. Many defects and now still refuse to install correct colour panels. Customer Service has been extremely poor service and wont do anything about all these issues, they have threaten us. Kinsman business decision is to do nothing in fixing issues with customers.”

“Very disappointed with you guys. I had booked you in well in advance and my husband took the day off work specifically. We totally understand people are busy. The appointment was made for 10am Tuesday morning. You phoned an hour earlier, to say there was no designers available at the time we were allocated. Well hello!!!!!!!could have been notified a few days prior. No email was sent prior as you stated, and then you had a 545pm appointment that same day, or not till August 20. 5.45pm is a time when most people are home with their families, preparing for dinner, or going about their usual errands. Don't do this to potential customers, it really puts people out and off guard. Don't accept timeslots prior, like we did, and then on the 11th hour tell us you can't make it. Very disappointed in the manner this was done. No thanks for your service. Your partnering business Freedom Kitchens did the same. Apalling.”

“We received a call on the very day our kitchen and laundry were being completely removed to say that our cabinet doors were damaged and they would be two weeks away. Our installer has tried his best to keep going with the installation however there are cabinets missing and we have now had to delay our stone being delivered and installed because there are more structures missing. We are now having to select new cabinet finishes because we have no indication of when we can get our choice can be given. WE HAVE NO KITCHEN OR LAUNDRY and no clue of when we will have. Would appreciate some care and a whole lot of urgency and you can stick your portal, I would like to speak with a human!!!! Very, deeply saddened and disappointed! I have lost count how much this is costing but a job upwards of $70k, surely deserves more than what you are giving us. Not to mention weeks of buying pre-made and take away meals and laundromat costs. Please get in touch before I get in touch with A Current Affair.”

“Have just spent $25K+ on Kinsman kitchen, pantry & laundry cabinetry (excluding trades which will be a further $15k+); expecting 2 different colours of benchtop (kitchen upgraded to diamond gloss, with laundry & pantry to be oak woodgrain) to find "on install" that ALL benchtops are diamond white and cabinetry arrived in a different finish-Kinsman creates urgency (pressure/duress) for docs to be signed off by sending monthly "maildrops" that are impersonal and not relevant for many customers to "ensure an install date in the next month, sign by xx/xx"! ...which then distracts the customer from any colour / finish changes that have been made and not highlighted. The portal is not user friendly either. Because the customer has signed off under duress "to progress the order" (not fully understanding "what" is being signed because we aren't the experts!), Kinsman uses this as its "protection" AGAINST the customer. There is no "customer care" or looking after the customer to ensure they receive what was ordered. The Customer is nothing more than a Kinsman Cash Cow. Phone calls yesterday / today with the Completions team are extremely disappointing and disheartening and I've been told Kinsman "is happy to quote me for the doors and side panel" that I should have had in the first place!" This makes me sick to the stomach. I wish I'd read these prior reviews and listened to my friends, colleagues (AND someone who even used to work for Kinsman warned me off, but only after I'd paid upwards of $25K!) My ONLY saving grace, is that I have GREAT tradespeople working with me - Kinsman, not happy and not recommending. This should be a C9 ACA item, however I'm not expecting much from that as it's the same TV station and would affect its own ratings! I'm sure if I were a Block contestant, my 2 cabinets and end panels would have been replaced on the day it was identified and reported! The best I can 'now' do, is to thank everyone for earlier reviews and lend MY disappointing experience with this (uncaring and unprofessional) company to the numerous other disappointed "former" Kinsman customers.”

“Too tricky to navigate the Portal for me. Kitchen is finally finished to the eye. But touch cupboards don’t work properly, Kitchen was delivered on 16 May 2023 after 2 push backs. But not properly installed until last week of June. If you are expecting a smooth install don’t go with Kinsman. So disappointed. My stylist will not be posting anything positive and naming names. DONT BELIEVE WHAT YOU SEE ON THE BLOCK. The service is awful. And expensive.”

“I strongly advise anyone considering Kinsman Wardrobes find another company. Their lack of transparency, breach of trust, and violation of basic customer rights are simply unacceptable. My experience has been extremely disappointing, and I urge others to explore alternative options before engaging with this company & most importantly check the terms and conditions as they have hidden costs associated, however will not disclose until after everything has been installed.”

“DO NOT RECOMMEND Kitchen delivered was told I had to wait months for them to install so I found my own guy to install. Drawers and cupboard wrong size, wrong profile on cupboards and each time they sent out the new product it was wrong again - up to 4th go still waiting months later - so over it - Don't waste time or energy considering these guys”