Recommended Solar Energy near me | National Grid Support Service

“I was pleasantly surprised by the good humour and knowledge of the gentleman who first called me. I had been shopping around for quotes for months but the team here were very personable and made the installation process simple and easy. Finally, the price was reasonable, maybe not the absolute cheapest but it's worth the extra cost for the customer service.”

“"Very happy to recommend. Plenty of helpful advice and they steered me in the direction of a bigger and more powerful system. Any questions I had post installation have been answered and the communication throughout the sales process was great. I'd like to thank the entire team for all their hard work and commitment, it really has been a great job and the attention to detail is certainly to my liking." Mick Dakin”

“I would give minus stars if I could !! We paid our deposit in August 2021 & were told that we would have our solar panels installed in October 2021 ! it's now May 2022 & they are still giving us the run around ! no one returns your calls or you just get voice mail !!!! the treatment we have received has been disgusting & that's putting it mildly ! they come up with one excuse after another (that is on the rare time they actually take your call) We went with NGSS because they sounded great & we were told our power bills would drop dramatically ! well thank you NGSS , our power bills are $2,500 a quarter ! this was the whole reason we were installing solar !!!! are you going to pay for those ????”

“NGSS supplied and installed our solar panels and battery storage system 2 weeks ago. From our initial inquiry through to installation everyone we spoke to was incredibly knowledgeable and helpful and made the whole process seamless. The App to monitor our solar is simple to use. We would encourage anyone thinking of going down the solar route to speak to NGSS we are very pleased we did and have no reason why we would not recommend this Company.”

“Fantastic product and fanstatstic company. So glad we opted for the good system has been working well for us.”

“We had excellent service from NGSS, but I would have liked some follow up after installation. It's a big step going solar, but we like the fact we are helping the environment.”

“Top company. Had direct contact with owner and he knew his stuff ended up going with the micro inverter 6 kilowatt.”

“Good job happy with my solar.”

“Thanks to ben for sorting out the little issue with the app, other than that smooth process. Thanks NGSS”

“Really happy we went solar with NGSS. Smooth process and everyone I spoke to super helpful.”

“Good company, did what they said. Customer service team was A1”

“Everything went well until a warranty issue was needed for the Sungrow inverter. Despite dozens of emails, phonecalls and sound bytes as requested NOTHING. It appears that the (false promise) of the inverter being able to cope with more than 5kw is false. 35% more and that was assured to us again recently. Despite questioning this pre installation and installing a 6.6Kw system we now have NO RESPONSE from NGSS, SUNGROW or their 3rd party person. ZERO. Even at 1.5Kw the inverter overheats with a continual buzzing noise ad infinitum. The promises of great warranty are indeed that. Promises with no substance. Looking for SOLAR in Tassie? Look elsewhere besides NGSS. Consume Affairs is now on the horizon and I have already told them of this. We were promised that the BIG Kahuna would look into this matter 2 weeks ago. More sales rubbish. Unfortunately your response is incorrect as I am still awaiting the new Inverter which we had to pay for to be installed. Scheduling it on Queens Birthday isn't a clever idea. Yet another fail.”

“I paid $10k for a 5kw system being the high end price of the market. I went with it only due to all the promises made by the high pressure salesman (Harold) who visited me for 3 hours! - such as BEST in market product ie panels and inverters, tradesmen, warranty and follow-up support. Having now done much research, the panels seem good quality and efficient but friends with other cheaper brands seem equally good/efficient & happy. My main gripe was that 4 panels stopped working and it took 5 months of chasing NGSS to have them repaired. They say they have made changes/improvements to prevent this delay from reoccuring and I was a unique unfortunate one. The salesman advised of the following which has all proven to be false: * Discounts for advertising and sending a drone as a 'display house'. * An app that would show usage as well as supply (it only shows supply). * The app would also instantly notify 'back to base' of any faults because it ‘reads’ the panels. * Instant response to any faults or warranty work. * * You can orientate the panels at your request as you know your house best (I wanted some to face west to run my air-con) but when install day came I got - sorry mate, they’ve only sent me two inverters so they’ll all face north. * $150 for each succesful referral - obviously untested to date. * You must complete a Trustpilot review to retain all 'these discounts'. Another thing for customers to consider is my electricity provider verbally advised of a feed in tariff of 21c but I later discovered this is only available if you crank up your associated supply cost too. I instead get a 10.2c feed-in which is still ok but will take about 13 years to break even. The tariff in Sydney was dropped in February to around 12c for anyone interested. Don't get solar unless you can make good use of it during the day (about the only proper advice we did recieve from the salesman). I was too busy to do my own research and I would always caution against that. I suggest you start here SolarQuotes. Conclusion: Everything is working again as it should and my previously small power bills are currently down to about $40, I just didn't need to pay $10k for that.”

“From introduction of concept to final handover,the process was seamless. Colin absolutely made this sale happen, his knowledge of the product and industry was superior, as we had so many other reps try, Colin was open and transparent, with nothing to much to ask. Communication from the team was brilliant and on time delivery of panel installation was as promised. Install team were excellent; punctual, clean, efficient, friendly and showed us how to use the app. Highly recommend!!”

“The staff are great and helpful to the ECU in getting it on the way and able to see the data’s maybe they should have someone to really go with the product as sometimes there are people who are not up to date with technology to be able to practically shown the way to do it. Regards”

“Following a meeting with national grid rep who explained the type of intallation which may be suitable for our needs we decided to proceed with the quote. Our system is 14 panels with micro invertors 4.9kw install managed by Integra Energy. Overall very happy with the job, a couple of return visits to correct small issues post inspection but remedied quickly. System up and running feb 2021 and latest power bill 58% saving on similar period for last year. Included in the savings was a change from fixed speed pool pump to variable speed pump which was also assisted in overall savings. The solar monitoring app works really well providing live system performance and stats via wifi.”

“Hello NGSS, I had 10 solar panels installed in late April 2021. After the single, intense sales interview I was for a while fearful that I had made a bad decision - I hate been pressured by salespeople to buy/sign 'on the spot'. I nearly cancelled the contract in the cooling off period when friends told me that their solar installation cost $3000 less than my quote. Trying to compare solar products is nearly impossible for the average person. It is easy to be 'blinded' by the technical details, at some point you have to trust that you are not being ripped off. Not being able to compare the quality of others product with this one, I decided to continue with the process. The installers from plus.ES were fabulous - the guys worked cleanly and efficiently. One panel does not sit completely flush, but I was advised that this was due to roof tiling. As it was only out by a few centimetres and does not affect the functioning of the panel, I accepted the job. Shortly after I received an out of schedule invoice from my electricity provider - it followed the installation of the smart meter needed for solar panels. My first 'proper' bill was amazingly low, so I'm waiting to see the next one before I comment on any savings. On the down side ... I was told by the salesperson that my house was a 'show home' which gave me discount on price, and that a photographer/drone would take images of the installation. I've not been contacted. Did I really get a additional discount, or was it just that the usual government rebates was applied ... I wonder. I further agreed to upload copies of my next three bills so that the savings could be monitored but I can't seem to find out how/where to do this so have not followed through. At this stage I can't see any buy back income on my bill for upload of power sent from my solar to the grid, which I need to investigate. On the whole, I'm happy with the product. Hopefully my solar installation is a happy ending story ... time will tell. Cheers, Carol”

“The people that delt with the issue that we have where great and fix our issue with no fuss . Would recommend them”

“More follow up on your installation would be good”

“The system has never been connected to the Wi-Fi monitoring, No wayy of monitoring power KW. The actual installation where the brackets have been cut off are considered poor workmanship.”