Recommended Appliance Installation near me | Bing Lee

“Don’t buy a tv from Bing Lee. I bought a Hisense tv that didn’t work after 6 months. Bing Lee said I broke the tv and wouldn’t replace even though it was under warranty.”

“Rubbish Delivery Team. Turned up with a new fridge and a lazy attitude claimed they couldn’t get it through the same door which Appliances Online later used. The team didn’t even use a Bing Lee truck and I’m not sure they were their crew. After telling me they would leave the NEW fridge outside for me to sort out they damaged it simply trying to put the cardboard box back on it. You guys need an overhaul I will never buy anything from you again. Appliances Online delivered the same fridge today without any trouble. ”

“Poor customer service. Got a damaged rangehood that I bought from Bing Lee Bennetts Green. The salesperson did not help resolve the issue, but rather, redirected the issue to the original company. They only called once which I missed, where I had to go back to Bing Lee to inform them that they needed to call again. I waited and waited with no response. I complained to their customer service email demanding a technician to come and inspect the damaged goods. It was only after the constant complaining and the threat to escalate the issue to the Australian customer board that a technician suddenly came, took two photos and left without promises. I am frustrated at the lack of response from Bing Lee and how they delayed the issue.”

“Floor was damaged through negligence of delivery drivers. Bing lee did not accept responsibility ,so pretty much ignored and declined my concerns and left me forking out repair bill through their negligence. Worst customer experience I have ever experienced, will not shop here again nor recommend shoppers to deal with this company.”

“firstly be honest with the customer .. bought a dvd recorder via online sales for $685 was told in stock so paid and was promised tracking number and goods would be packed and sent THAT DAY if i paid via debit or credit card which i did .. now told not in stock and no idea of delivery date ... i was out right lied to by online sales . now i'm told they will refund me in 5 > 7 days .. utterly hopeless”

“I would not recommend buying anything from Bing Lee, and should you choose to do so, please be informed that the "Premium delivery" service is not in-house delivery but contracted delivery services, contrary to the fact that it is called "BING LEE PREMIUM DELIVERY". In the event that your home is damaged during delivery, Bing Lee neglect to take responsibility. They have phoned me days after with the contact information of the delivery drivers, who are denying doing damage. I fear that the wall they broke is an asbestos wall. Bing Lee has left us in an awful situation and clearly do not care about the damage they have caused or the stress they continue to put us in while we wonder if our health has been compromised.”

“I bought a microwave and it only lasted 1 year and 2 months, just enough to be out of warranty. They wanted to charge me $100 to check it out. When I asked them how long their products were supposed to last, they answered "We never know". Terrible quality and customer service.”

“I bought an old expensive laptop from Bing Lee, Burwood, NSW. I also purchased the extended warranty, so altogether I had 3 years of warranty. The laptop kept breaking down every few months and I kept bringing it back to their store for repairs- replacements or refunds were outright refused bluntly by the store “manager” Jonathan. The most appalling customer service treatment that I have ever had the horror to experience in Australia! And each time they repaired the laptop, they installed old drives and used parts, so the issues persisted and laptop won’t even update to latest Windows operating system. After more than 5-6 repair attempts, they still rudely refuse to refund or replace it! I am taking things to Fair Trading and will never buy anything from those Bing Lee scammers!”

“I don’t understand all these bad reviews,I ordered a fridge had it delivered when promised and had a larger fridge than the fridge I ordered removed.Outstanding service thanks heaps.”

“Online customer service team is absolutely appalling not sure how they even have jobs. They don’t want to help people they are just computer says no. Will never shop from Bing Lee again. I’ll stick to the good guys”

“Give this business a miss if you pay for premium delivery with removal of your old appliance. My old fridge was cleaned as required according to their website, but there was dirt on the outside that apparently was animal redisue? Cockroaches? So without forensic testing, who knows, they refused to take it. If it wasn’t that it was apparently a little heavier than the one they delivered anyway. Stick with the reputable “online appliance” store that will remove your old appliance without an issue.”

“Worst ever retail experience of my life. Made an online purchase, and after 2 months I was still waiting for them to confirm delivery date (originally was 10 days). Due to the exceptionally poor communication I cancelled my order. I provided bank details for refund and advised them that the refund couldn’t be done via the original method of purchase as I had closed my PayPal account. I was told that should not be a problem but it may take a little longer for the refund to be processed. Over 30 days later - again with zero communication from them, I follow up to ask where my refund is. They tell me the refund was issued to my PayPal account which was closed over 3 months ago! No apology or explanation as to why they ignored my request. I have now been on the phone with PayPal for 45 mins trying to get my money back. I am furious with Bing Lee and will never purchase anything from them again. I have never had such a bad retail experience in this country and will be making a complaint to NSE Fair Trading.”

“Bing Lee is a disaster and it has ruined the Xmas 2023 for my son. We ordered a laptop for my son on 25/11/23 as Xmas gift, on BL website it indicated the item will be delivered between 6/12/23 and 11/12/23, until today 24/12/23 there is still no ETA. Everytime we have to call them or email them to get a generic update: item delivery is delayed, sorry for the inconvenience and push the issue to the laptop vendor. I call up the laptop vendor who says the issue is with BL etc ... what a non professional retailer which is supposed to be a main one in Aus. They took the money in full during the order time and just remain silence until I initiate the communication. Now it is too late to go and buy another laptop for my son. Never again I will buy anything from Bing Lee”

“Have been shopping at bing lee for over 30yrs like many others spent a fortune on electric goods. Shopped aro und for a appropriate price for a TV only to come back to bing lee,tried haggling a little on the price like anyone only to be told no further discounts before Xmas not $1more would they discount. Then to find out about 3 days later they dropped the price a further $200, Lionel Lee I I honestly guess your staff will not pass on this review to you but as far as I'm concerned you can shove any further purchases from me or my family up your bum!!! Everyone shop.at Good Guys or elsewhere if you can.”

“Delivery advertised for the next day or 2 to 4 days. We'll I waited 2 days for them, then I contacted them and now it's 5 to 7 days and that's if the items come from another place. Really not good enough at Christmas. No communication just poor lack lustre apology. If you can't deliver what you say then maybe don't promise. You ruined my Christmas and I will not ever be shopping with you. If you deliver my items within the original posted date then I'll remove this review. But I'd say it will stay as bing lee are horrible. Big w, kmart, dick smith and jb hifi all kick your behind. I honestly hope you go out of bussiness”

“Delivery scheduled for Saturday but they forgot me so I now have to wait until Tuesday - will have to take the day off work and have ordered food for delivery in expectation of the new fridge (old one has died). And their offer to compensate? $150 - I wish I had read these reviews before I gave them my money.”

“I recently had a highly unsatisfactory experience with Bing Lee that compelled me to share my frustrations. I placed an order for a Sony TV A95K, eagerly anticipating its arrival for the Christmas holidays. However, after waiting for more than two weeks without any updates, I was shocked to receive an email informing me that the TV was out of stock. The lack of communication throughout the waiting period was utterly frustrating. I had to initiate contact to inquire about the status of my order, only to find out that the product I had been patiently waiting for was no longer available. Upon reaching out to Bing Lee's customer care, I received a response that not only failed to address my concerns adequately but also lacked any attempt to rectify the situation. The suggestion to seek competitive prices online and the refusal to consider any future pricing or exceptions left me feeling undervalued as a customer. The complete absence of transparency regarding stock availability and the inability to provide a satisfactory resolution, coupled with the suggestion that a refund would conclude our transactions, has undoubtedly left a sour taste in my mouth. This entire experience has been nothing short of disappointing, and I would strongly caution others to consider alternative retailers with more reliable customer service and communication practices.”

“I bought a dishwasher. It didn't heat the water or wash the dishes. It was faulty from the get go. I called Bing Lee to try to get a refund and they put me on hold for more than 20 minutes and said if it's not reported as 'dead on arrival' within two weeks (it was around 3 weeks when I called them, 2.5 weeks when I called the service number in the manual) they will only repair it. I doubt that is consistent with my statutory rights under the ACL. They are still "looking into it". It's a simple matter. They sold a faulty product and should replace it or give me my money back. The customer service was atrocious. The repairman through Glen Dimplex called in sick and then they were "upgrading their systems" so couldn't access my account etc etc. I will never buy from Bing Lee again. Sometimes you buy something and it's faulty but for them to refuse to provide customer service and give me a refund or new dishwasher is not OK. I only just bought it!”

“What a company worst customer service worst delivery service the delivery people very aggressive and rude,arrogant,impolite such a shame”

“Paid for delivery & old oven removal, & not only would the delivery guy not take the old one, he got aggressive with my husband when we asked him too! Terrible service, terrible response to my complaint. I will never shop from Big Lee again. 0 stars.”